©2019 by Streamer Emporium. 

Terms and Conditions

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms and Conditions. If you have any complaints or queries with any aspect of the service you receive before, during or after then please contact us at enquiries@streameremporium.com.

Prices and availability of goods are subject to change without notice.

Our Prodcuts:

An explanation of each product is on each page. Streamer Emporium will not be held responsible for any physical deformities caused by the material of our goods.

Order Cancellation:

We will only accept cancellations of an order that includes physical products before the product has gone to the supplier for printing/embroidery.  

Returns / Refunds:

With all our products being custom made we can only accept returns of products in their original state, not used or worn, within 7 working days from dispatch. Streamer Emporium will then decide if a refund is warranted or not.

Once we have received the product, we will inspect it for any of the following accepted defects:

  •  Missing logo's or text from the approved design

  •  Major print errors

  •  Damaged in transit (Photographic evidence of the package damaged prior to opening will be required in this instance)

 

We do not accept returns / refunds for the following:

  • Slight colour difference from the approved design (A colour on a monitor is not 100% accurate to what is printed)

  • Minor white spots (Print error)

  • Minor logo placement difference from the approved design

  • Incorrect size ordered

  • Products not arriving in time for specific events due to delays caused by our delivery courier.

  • Products not arriving in time for specific events when an order is not made with sufficient time (As agreed by both parties).

 

If it is deemed that the fault is of Streamer Emporium or our supplier a full replacement will be issued.

SIZING:

Please note that sizing does vary between manufacturers and during their production process. Therefore the size guides are an approximate indication. We would recommend if you are in doubt about the fit that you consider ordering a larger size.

production times:

Production time on our products vary due to the type of product ordered and number of them. We aim to have your order produced and ready to dispatch within 7-10 days from order date. If your order contains an embroidered item, and it is the first time this design has been used for embroidery, there will be a further 5-7 day wait. The first time an image is used for embroidery it needs to be sent to be digitized in to a format usuable by the embroidery machine.

Payment:

We accept payments through PayPal.

Our website currently only accepts PayPal payments. If you wish to pay via another method please contact us via enquiries@streameremporium.com to discuss other options.

No personal payment information is held by Streamer Emporium as we use PayPal as a 3rd party. If you have any concerns regarding the privacy of your payment information then you should go over to the PayPal website and read their Privacy Policy.

Shipping:

Once your order has been completed by our supplier and Streamer Emporium have checked the print/embroidery quality of the product  we will aim to deliver your order between 3-5 working days, depending on the shipping option chosen upon placing your order. We will not be held liable for losses incurred due to production or delivery delays.

Partner Payouts:

Partner payouts are a reward to each Emporium Partner for products sold using their logo/design. Partners receive 20% of the product price. At the end of each month the payouts will be calculated and processed within 1-2 business days. Payouts will be made to a PayPal address specified during the application process. Streamer Emporium have no control over any possible fees from PayPal that may occur from these payouts. For communities this 20 % can be paid to one PayPal account held by the community or the community leader or it can be used as a discount code for all your members to use to obtain the products for a cheaper price.

Copyright and Trademark:

The contents of this website are the copyright trademark or registered trademark of Streamer Emporium or our Emporium Partners. It is your responsibility to gain authorisation to use any copyrighted, trademarked or otherwise licensed material/ logos in your order. We will not be held liable for the use of copyrighted, trademarked or otherwise licensed logos, designs or artwork in products supplied to your specifications.

Liability:

Streamer Emporium accept no liability if an adverse reaction to any product used occurs.

Complaints:

At Streamer Emporium happiness is key. If you have any complaint with regards to an order or product sold by us don't hesitate to get in touch via enquiries@streameremporium.com

Terms and Conditions written 9th May 2019.